Gazelles TV Growing Leaders Growing Companies Gazelles Growth series

Welcome

About this Webcast

OVERVIEW:
If you have even watched a video on CNN, MSNBC, or YouTube then you've watched streaming video. There are different client (player) / server technologies that all accomplish roughly the same objective. For our Live streaming we are using Windows Media player. Windows Media player is supported on the mac. To watch and listen to the webcast all you need to have installed is a web browser and Windows Media Player v9 or better. Some of our webcasts have slides and text-based chat features along side the player. These additional technologies work within the browser and do not require any additional installation. You can test your Windows Media here on our event site.

BROWSERS:
This site is functional for grade A browsers, as defined by Yahoo. Please, if possible, upgrade to the latest version of your favorite browser.

INTERNET CONNECTION:
Video streaming uses from 150kbps to 300kbps of your download bandwidth at a fairly constant rate, thus a broadband connection is necessary. It's also important to note that if you have a T1 line capablie of 1500kbps and have 10 people logged on viewing the webcast from the same network there will be internal congestion and your users will experience problems.

REGISTRATION:
You need to have a registration email, which includes links and a unique code. You should have received this email sometime after purchase (not necessarily immediately after). If you or your group has not purchased you should visit here to get signed up. If you did purchase and did not receive an email with registration links, you can have it resent by returning to the home page and clicking in the orange box right below the menu. Once you have the email, you can distribute it to everyone in your organization that needs access up to your registration limit. Keep the email convenient so that you will always have links to find your way back to this event site. You should also consider bookmarking this site.

ARCHIVE ACCESS (re-broadcast):
Rebroadcast or archive access may and archive Windows Media stream that can be access on-demaind or alternately it may be created using Flash video technology. As 95% of browsers are already equipped with Flash, it's very unlikely that you will experience any problems with this format. If you were able to view the liveYou will have full access to the audio/video as well as a synchronized slides, if available. Each format has it's strengths

 

Video Streaming Technical Support

DISPLAY PROPERTIES:
We recommend that you adjust your screen size to a minimum size of 1024 x 768 or higher. In Windows, this is done by opening [my computer] -> [control panel] -> [display] ->, or you can click with your right mouse button on your desktop and select "Properties" or "Personalize (Vista)". (In Vista click on Display Settings) Then, click the settings tab and adjust the DESKTOP AREA slider to at least 1024 x 768 or larger.

For the best video quality, you should also maximize your display colors settings to true color or millions of colors. This is also accessed through Display in the control panel.

BROWSERS:
This site is functional for grade A browsers, as defined by Yahoo.

 

EXTERNAL SITES

Video Support at WindowsMedia.com
Windows Media Support for Mac users
Windows Media Firewall Information

Windows Media Problems:

  • Upon loading the webcast page, I can see the slides, but don't see or hear anything.
  • Upon loading the webcast page, I can see the slides, I can hear people speaking, but I don't see anything.
  • Upon loading the webcast page, I can see the slides, I can see the video, but I cannot hear anything.
  • I see the video trying to connect, but it says "Closed, The Server could not find the requested file, The Server is Busy, or A General Error has occured."
  • My Player gets stuck buffering for a long time and the video fails to start playing.
  • I can hear audio, but the picture quality is bad.
  • I have some other problem you haven't addressed here.

Windows Media for Mac:

I open up the page, I can see the slides, but don't see or hear anything.
There are a few possible causes for this problem.

  1. Your Plugin is not properly configured - this means if you're using Netscape, try Internet Explorer. If you are using IE, try Netscape. If neither works, then download the newest version of the player and reinstall. If you are on a corporate network you may need to get a System Admin to help you.
  2. You don't have the player installed at all. Download it and install it.
  3. If your player looked like it tried to connect and couldn't, then you must be behind a very restrictive firewall. There is nothing more we can do about it from our end. This is somehting that will have to be handled by your IT people, who will have to open up a port for you.

I can hear audio, but I don't see a picture.

  1. The player requires codecs to decompress the video and display it in the player, your player either doesn't have the right codec, or is misbehaving, try restarting your computer and try again.
  2. If you use Windows Media Player, you might need to adjust your internet security settings to a lower security. Open up Internet Explorer, in the menu bar (File, Edit, View....) Select Tools, then Internet Options, click the Security Tag and Click the button labelled Default Level, then move the Slider to Medium or lower.
  3. Try installing the latest Windows Media Player / Real Player release, you may have just installed it a couple weeks ago, or a month ago, but these releases change periodically to fix bugs and mistakes in the player. You may have a buggy version.
  4. After you install a new version always restart your computer, especially with Windows Media Player. It may not tell you to, but you will have better luck.

I open up the page, I can see the slides, I see the video, but I cannot hear anything.
This is one of the most frustrating problems, because you assume that if you can see the thing, then you should be able to hear it too.

  1. This problem is usually operator error (your fault). Your system has 3 places to control the volume of the program,
    • A. Your computer speakers (do you have them on, is the volume turned up, do you even have speakers - we get this one more than you'd think)
    • B. Your "System" volume, this is that little speaker icon near your clock, click on it once and you'll see the volume slider pop up, make sure it's turned up and the the mute checkbox is unchecked.
    • C. Your player volume, click on the Test your Player link, when the application opens, adjust the volume and click the mute button on and off to see if you can get audio.
  2. If this fails, uninstall your player (Click on Start--Settings--Control Panel--Add/Remove Programs, restart your computer, go download it again and reinstall the new version, then restart your computer.
  3. If this fails, then call in on one of the technical support numbers above and we will try to resolve this for you.

I see the video trying to connect, but it says "Closed, The Server could not find the requested file, The Server is Busy, or A General Error has occured."

  • This could be a firewall issue. Many large corporations and government organizations have very advanced firewalls and will block streaming video, even over HTTP.

My Player gets stuck buffering for a long time and the video fails to start playing.

  • You're probably experiencing net congestion in your local area or on your network, try a lower bandwidth stream.

I can hear audio, but the picture quality is bad.

  • The stream is designed to favor audio over video, so that you can hear even if the video degrades. This is due to net congestion, a condition on your network or through your Internet Service Provider that we cannot control.